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Network Status

Service Outages

Network Maintenance

ICN engineers will perform network maintenance on Saturday April 22, 2023, starting at 11:00PM. A software upgrade will be installed on the SDWAN hardware located at schools participating in the DoIT K-12 Consortium Broadband Network. There will be a 10-minute interruption of service during the upgrade. Maintenance will be complete by 11:59PM. Should you experience any connectivity problems after the maintenance, please contact our Network Operations Center (NOC) at 312.814.3648 Option 2 or 217.524.3648 Option 2.

ICN experienced an outage today between 10:30AM and 11:00AM. The issue hs been cleared and we will continue to monitor. Please call our NOC to report problems at 312.814.3648 Option 2.

There were reports of latency on the ICN connection this morning around 11:00AM. We believe this has been resolved. Please call our NOC to report problems at 312.814.3648 Option 2.

Issue cleared and services restored.

ICN is experiencing high latency impacting the K12 network. Engineers are working to resolve the issue.

The latency issue has been resolved. if you are experiencing latency or other issues on your ICN connection, please contact our NOC at 312.814.3648 option 2 or at

ICN is experiencing high latency impacting the K12 network. Engineers are working to resolve the issue.

Issue cleared and services restored at 11:30AM.

The ICN K12 Network is experiencing high latency. Network engineers are working to resolve the problem.

ICN experienced an outage at a cross-connect with Metro
Communications in Champaign today between 9:00AM and 9:45AM. This affected all sites connected behind that device. Removing a fiber signal attenuator cleared the issue.

AT&T has a collector circuit down which serves multiple ICN customers in the Chicago area. AT&T is working to resolve the issue. All services restored by 8:00AM.

DNS services were offline causing an interruption of services this afternoon. All services have been restored.

ICN experienced an outage that impacted customers in the Chicago area between 9:22AM to 9:44AM. Services have been restored.

Springfield ICN customers may have experienced an interuption of service between 12:00PM to 1:00PM due to a power outage at our Springfield POP facility. All services have been restored.

AT&T reported that several 100G collector circuits bounced causing an interruption of service for multiple ICN connected schools and libraries. All services were restored by 8:00PM.

AT&T reports having replaced hardware which has resolved their collector circuit problems. All ICN connections have restored and should be stable. Please contact our NOC to report any problems.

AT&T has been experiencing some technical problems on several of their 100Gbps collector circuits which has caused an interruption of service for some ICN customers. AT&T continues to work to resolve the issues.  We will update this page as we receive new information.

Schedule Maintenance

No scheduled maintenance available.

Currently having Network Trouble?

The Network Operations Center (NOC) is our 24/7 support center. NOC staff monitor the network backbone, customer connections, respond to alarms and customer calls. The NOC is your first point of contact for reporting network problems and initiating technical support for your ICN connection.

217-524-3648Option 2 (Springfield)
312-814-3648 - Option 2 (Chicago)