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Possible online services disruption due to Internet related outage

A worldwide technology outage is causing disruption to some State of Illinois online systems.  We are aware of this issue and are diligently working on restoration.

Dept of Innovation & Technology

ICN Support

Network Operations Center (NOC)

 

The Network Operations Center (NOC) is our 24/7 supporter center. NOC staff monitor the network backbone, customer connections, respond to alarms and customer calls. The NOC is your first point of contact for reporting network problems and initiating technical support for your ICN connection.

217-524-3648 - Option 2 (Springfield)
312-814-3648 - Option 2 (Chicago)

DoIT.ICN.NOC@illinois.gov

Regional Technology Centers

The Regional Technology Centers (RTCs) are strategically placed around the state to provide customer support as locally as possible. RTC staff provides consultation services and a wide range of advanced technical support. Contact information for our RTC offices is listed below.

Questions and escalations for either the CMC or RTC offices should be directed to Robin Woodsome, Manager ICN Field Operations.

312-814-9698
 Robin.Woodsome@illinois.gov​

Contact Us

Illinois Century Network

120 West Jefferson, Suite B
Springfield, IL 62702-5172
Doit.ICN@illinois.gov

Support

To report a problem with your ICN connection

217-524-3648 - Option 2 (Springfield)
312-814-3648 - Option 2 (Chicago)

DoIT.ICN.NOC@illinois.gov

Not sure what Region you are in?

Use our RTC phone number search.