Network Operations Center (NOC)
The Network Operations Center (NOC) is our 24/7 support center. NOC staff monitor the network backbone, customer connections, respond to alarms and customer calls. The NOC is your first point of contact for reporting network problems and initiating technical support for your ICN connection.
Springfield - 217-524-DoIT (217-524-3648)
Chicago - 312-814-DoIT (217-814-3648)
Regional Technology Centers
The Regional Technology Centers (RTCs) are strategically placed around the state to provide local customer support. RTC staff provide consultation services and a wide range of advanced technical support.
Visit the support page for a listing of RTC offices near you.
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