Skip to main content
Dept of Innovation & Technology

Contact Us

Anchor Institutions

Includes schools, libraries, museums, hospitals, municipalities, and other not for profit organizations.

312-814-9698
Robin.Woodsome@illinois.gov

Service Providers

Includes providers reselling services to commercial clients within the ICN service area.

214-792-9866
Essam.El-Beik@illinois.gov

Network Operations Center (NOC)

The Network Operations Center (NOC) is our 24/7 support center. NOC staff monitor the network backbone, customer connections, respond to alarms and customer calls. The NOC is your first point of contact for reporting network problems and initiating technical support for your ICN connection.

Springfield - 217-524-DoIT (217-524-3648)
Chicago - 312-814-DoIT (217-814-3648)
Option 2:
Doit.ICN.NOC@Illinois.gov

Regional Technology Centers

The Regional Technology Centers (RTCs) are strategically placed around the state to provide local customer support. RTC staff provide consultation services and a wide range of advanced technical support.

Visit the support page for a listing of RTC offices near you.

Interested in a service?

If you have a specific question regarding an ICN service, please provide the following information, and we will respond to your inquiry.

* indicates required field

Enter your information request here.